Embroidery

FAQs

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  • The easiest way to obtain a quote is by completing the quote form on our website. We do not provide quotes over the phone, and we must see the logo/design before providing a quote. Please include the quantity and item you wish to have embroidered, as these factors affect pricing.

  • Yes, you can provide your own item. Please read our terms and conditions regarding providing your item for embroidery, and be prepared to sign a waiver confirming your understanding of the terms.

  • Pricing is dynamic and tailored to suit each project's unique requirements. We understand that every logo and project is different, which is why we take great care in customizing each quote. Factors such as logo size, complexity, and the type of garment being embroidered all play a role in determining the cost. Rest assured, we're committed to providing you with a fair and accurate quote that reflects the quality and craftsmanship you deserve.

  • Our processing time can vary depending on the size of the order and demand at the time. Generally, we aim to complete orders within 2-3 weeks. We can accommodate fast timelines, but extra fees may apply. For large orders, additional time may be required.

  • If you are purchasing a product from us, there is no order minimum for embroidery services. However, for customer-provided items, there is a minimum embroidery fee of $60. This minimum only covers the embroidery fee and does not include set-up fees, shipping costs, taxes, miscellaneous expenses, or hourly rate services.

  • Yes, we charge a one-time set-up fee per design/logo, which includes digitizing. The set-up fee varies depending on the design application and size. Once the design is in our system, it can be applied to future orders. Note that designs may need to be re-digitized for different applications (e.g., left chest design to cap). Resizing a design beyond 10%-30% of the original size may incur an additional set-up fee.

  • Embroidery removal is handled on a case-by-case basis and is charged hourly. Our hourly rate is $60 per hour and has an hour minimum.

  • We do not offer free samples. You are welcome to order a sample before proceeding with more items, and it will be priced accordingly.

  • To initiate an order, we require a 50% deposit. We accept all major credit cards, and checks. Cash is only accepted for orders under $100, and it must be exact change.

  • Email us at hello@kellyanneembroidery.com. While we have a phone, it is challenging for us to provide information and answer calls during production hours. Please email us with all questions for a prompt response.

  • No, we do not accept unannounced visitors. We operate from our home, and for safety purposes, we will not answer the door for unannounced visitors. This policy is strictly enforced, and there are no exceptions. We primarily handle order pickups or drop-offs at our residents, and 99% of your questions can be addressed via email.

Printing

FAQs

  • A screen print transfer is a method used to apply a design or image onto various surfaces, such as fabric, paper, or even wood. It involves creating a screen print onto a transfer paper or film instead of directly onto the final surface. This transfer paper or film can then be applied to the desired surface using heat and pressure, typically with a heat press machine. Screen print transfers are commonly used in the production of custom t-shirts, bags, banners, and other promotional items due to their versatility and ability to produce high-quality, durable prints.

  • For screen print transfers, we require a minimum order of 6 sheets. However, for full-color transfers, there are no minimum requirements.

  • For our printing service, we do not allow the use of outside items. You must purchase your items directly from Kelly Anne Embroidery so we can verify the material and ensure the correct application for a successful print. You can view our catalog of items here.

  • Yes, there is a one time $60 set up fee for artwork, that is to fine tu your artwork for the approoerate application along with a setting up proof and artwork approval forms. Once the artwork is set up in our system we can easily reorder it for you for all future orders.

  • Every quote is customized based on project-specific needs. Please contact us at hello@kellyanneembroidery.com to get your quote.