Frequently Asked Questions (FAQ) - Custom Embroidery

  • What is the timeline for custom embroidery?
    • Our processing time can vary depending on the size of the order and demand at the time. Generally, we aim to complete orders within 2-3 weeks. We can accommodate fast timelines, but extra fees may apply. For large orders, additional time may be required.
  • Do you have an order minimum?
    • If you are purchasing a product from us, there is no order minimum for embroidery services. However, for customer-provided items, there is a minimum embroidery fee of $60. This minimum only covers the embroidery fee and does not include set-up fees, shipping costs, taxes, miscellaneous expenses, or hourly rate services.
  • Do you have set-up/digitizing fees?
    • Yes, we charge a one-time set-up fee per design/logo, which includes digitizing. The set-up fee varies depending on the design application and size. Once the design is in our system, it can be applied to future orders. Note that designs may need to be re-digitized for different applications (e.g., left chest design to cap). Resizing a design beyond 10%-30% of the original size may incur an additional set-up fee.
  • Can you remove embroidery that is already on an item?
    • Embroidery removal is handled on a case-by-case basis and is charged hourly. The minimum charge is $40 for half an hour, with subsequent time billed at a rate of $60 per hour ($1 per minute).
  • Can I have a sample?
    • We do not offer free samples. You are welcome to order a sample before proceeding with more items, and it will be priced accordingly.
  • How does payment work?
    • To initiate an order, we require a 50% deposit. We accept all major credit cards, Venmo, and checks. Cash is only accepted for orders under $100, and it must be exact change.
  • Can I bring in my own item to be embroidered?
    • Yes, you can provide your own item. Please read our terms and conditions regarding providing your item for embroidery, and be prepared to sign a waiver confirming your understanding of the terms.
  • How do I get a quote?
    • The easiest way to obtain a quote is by completing the quote form on our website. We do not provide quotes over the phone, and we must see the logo/design before providing a quote. Please include the quantity and item you wish to have embroidered, as these factors affect pricing.
  •  How much does it cost to get a small logo embroidered?
    • Pricing is dynamic and based on various factors. Each quote is custom to the project
  • What is the best way to contact you?
    • Email us at hello@kellyanneembroidery.com. While we have a phone, it is challenging for us to provide information and answer calls during production hours. Please email us with all questions for a prompt response.
  • Can I just swing by and drop off something?
    • No, we do not accept unannounced visitors. We operate from our home, and for safety purposes, we will not answer the door for unannounced visitors. This policy is strictly enforced, and there are no exceptions. We primarily handle order pickups or drop-offs at our residents, and 99% of your questions can be addressed via email.